When to update your computer

A new operating system has been released by Apple called Mojave. Mojave has not been tested by ITD and we request that you do not update at this point.  If you do update it is unknown how this operating system will interact with the district loaded software and servers.

Do not upgrade to Mojave MacOS.  

So, when do I update my computer?

You can run any system updates on your computer as long as it’s not a major upgrade.  These are the updates that Apple names (e.g.: Mojave, High Sierra, Sierra, El Capitan, etc.) These are also the updates that change the version number directly after the 10. The teacher laptops currently have high sierra (10.13.xx). You are free to run any update that keeps your computer at 10.13.

Will I see any other updates I need to run?

Yes, you may see other software that wants to update not just system updates.  This can include Microsoft Office, Java, Flash, Google Chrome, and Firefox. You are free to run these updates but if you ever have any questions please reach out to the helpdesk (994-5040 or helprequest@aaps.k12.mi.us).  

Make the most out of your new laptop.

Here are a few tips and tricks to get the most of out your new teacher laptop.  

1. Menu Bar - If you hold down the Command key, you can use your mouse or trackpad to rearrange the icons of the menu bar at the top of your screen.

2. Dragging Text - You can highlight text on your Mac and then hold down with the trackpad or a mouse to drag that text into another app. If you drag text to the desktop, it'll create a new text clip document.

3. Split Screen - To quickly access the split-screen multitasking mode on your Mac, click and hold the mouse cursor over the green button in the upper left hand corner of any app window.

4. Emoji - To insert an emoji into any document or message, hold down the Control and Command keys and then press the spacebar to bring up an emoji menu interface where you can choose an emoji.

5. Customize your Dock- You can add or remove any application from your dock.  To add an application simple find the program in your application folder and drag and drop it where you want it on the dock.  To remove, grab it from the dock and throw it in the trash.

Creating Tickets with Emails

The helpdesk is designed to triage IT concerns and requests. Use the following email addresses to create helpdesk tickets directly from your email message. You will receive an acknowledgment message and the ticket will be routed directly to the support staff assigned to that product.

	helprequest@aaps.k12.mi.us Use this address for general assistance. Emails sent here are automatically assigned to the sender's building tech.
	illuminatehelp@aaps.k12.mi.us Use this address for Illuminate account and use questions.
	tienethelp@aaps.k12.mi.us Use this address to have students added or for technical assistance with Tienet access and documents.
	nweahelp@aaps.k12.mi.us Email to this address creates a Web Help Desk ticket and assigns it to our NWEA support staff.
	pssupport@aaps.k12.mi.us Email to this address creates a Web Help Desk ticket and assigns it to our PowerSchool support staff.
	scholastichelp@aaps.k12.mi.us Email to this address creates a Web Help Desk ticket and assigns it to our Scholastic support staff.
	stages_help@aaps.k12.mi.us Email to this address creates a Web Help Desk ticket and assigns it to our Stages support staff.
	workorders@aaps.k12.mi.us Email to this address creates a Web Help Desk ticket and assigns it to the Physical Properties department as a work order request.

Changing your Google password

1. Open your Google Account here or with your Gmail open, click on your profile in the upper right hand corner. You might need to sign in.

2. Under "Sign-in & security," select Signing in to Google.

3.  Choose Password. You might need to sign in again.

4. Enter your new password, then select Change Password.