Tuesday, October 9, 2018

Creating Tickets with Emails

The helpdesk is designed to triage IT concerns and requests. Use the following email addresses to create helpdesk tickets directly from your email message. You will receive an acknowledgment message and the ticket will be routed directly to the support staff assigned to that product.

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Use this address for general assistance. Emails sent here are automatically assigned to the sender's building tech.
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Use this address for Illuminate account and use questions.
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Use this address to have students added or for technical assistance with Tienet access and documents.
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Email to this address creates a Web Help Desk ticket and assigns it to our NWEA support staff.
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Email to this address creates a Web Help Desk ticket and assigns it to our PowerSchool support staff.
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Email to this address creates a Web Help Desk ticket and assigns it to our Scholastic support staff.
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Email to this address creates a Web Help Desk ticket and assigns it to our Stages support staff.
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Email to this address creates a Web Help Desk ticket and assigns it to the Physical Properties department as a work order request.